HPE PointNext Tech Care Overview

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HPE PointNext Tech Care
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HPE Pointnext Tech Care
is the new operational services experience for HPE products

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.

HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently.

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Service Level options

Critical

Highest service level available from HPE, it covers enhanced phone response, quick hardware repair and outage management.

  • 15-minute response 24x7 for severity 1 incidents
  • Direct connect to product specialist (where available)
  • 24x7 6-hour hardware repair commitment (where applicable)
  • Outage management for severity 1 incidents
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Service Level options

Essential

Improved support from the basic level, with better phone availability and on site support.

  • 15-minute response 24x7 for severity 1 incidents
  • Direct connect to product specialist (where available)
  • 24x7 4-hour on-site attendance for hardware repair
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Service Level options

Basic

Standard support to keep you at ease.

  • 2-hour response 9x5 (standard local business hours)
  • Next business day on-site attendance for hardware repair
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All service levels provide 24x7 access to online self-serve and self-solve capabilities, 24x7 incident logging, and for supported devices connected through HPE Proprietary Service Tools, 24x7 analytics and automated incident submission

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Frequently asked questions

What is your relationship with HPE?

We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden and Poland.

How did you get my details? Why are you calling me?

Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support expires. Support Warehouse sends a renewal reminder when HPE’s systems indicate that support has not been renewed on a specific hardware item. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.

Why aren't HPE calling me?

HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.

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HPE Complete Care

The HPE Complete Care service offers a modular, edge-to-cloud it solution, optimizing your entire it environment to meet agreed-upon outcomes and business goals through a personalized, customer-centric approach.

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Find out more

To find out more about HPE TechCare, contact your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.