HPE Complete Care Overview

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HPE Complete Care
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Customized and tailored care with an assigned account manager

HPE Complete Care service offers a modular, edge-to-cloud it solution, optimizing your entire IT environment to meet agreed-upon outcomes and business goals through a personalized, customer-centric approach.

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What is complete Care

Get support matched to your needs

Work with an assigned team who will be experts on your environment and focused on your desired outcomes.

  • Environment profile and support plan
  • Regular activity reviews
  • Know-me guidance
  • Inventory management
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What is complete care

Optimize your time, tech, and decision-making

Allows customers to keep their hard drive if its defective and requires replacement while under warranty.

  • Complete coverage from edge to cloud
  • Enhanced incident management
  • Performance optimization and lifecycle management
  • Software asset management
  • Environment dashboard to manage business priorities
  • Curated eLearning for training and certification needs
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what is complete care

Measure success with agreed upon outcomes

Benefit from a holistic approach that includes:

  • Workload insights for performance optimization
  • Lifecycle management
  • One-point-of-contact dedicated experts for multi-vendor environments
  • Skill gap elimination
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HPE Mission Critical Support Center

The HPE Mission Critical Support Center is manned by expertly skilled HPE engineers in the local country who will own problems end-to-end, whether it is critical hardware or software incidents. HPE experts will provide problem diagnosis and support, and work closely with other HPE specialists when required

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We know that contract management can be a complex and time-consuming process.

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Frequently asked questions

What is your relationship with HPE?

We are an HPE partner, and the official HPE Renewal Reminder Service for HPE Technical Services in the UK, the US, Canada, Ireland, France, the Netherlands, Belgium, Denmark, Norway, Sweden and Poland.

How did you get my details? Why are you calling me?

Support Warehouse is the official HPE Renewal Reminder Service to remind customers when their support expires. Support Warehouse sends a renewal reminder when HPE’s systems indicate that support has not been renewed on a specific hardware item. A Support Warehouse Account Manager will also attempt to call you to discuss the applicable support renewal options or to update the details relating to the item of hardware on HPE’s systems.

Why aren't HPE calling me?

HPE have appointed Support Warehouse, a global HPE Partner, to carry out their renewal reminder service.

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Tech Care

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions)

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Find out more

To find out more about HPE Complete Care, call your Support Warehouse Account Manager. They will be able to discuss the suitability of the service for your enterprise and to begin the process of providing a quotation.