Customers with HPE standard warranty, packaged services or services contract support are able to access the HPE support centre.
This gives access to HPE’s knowledge database and allows customers to view advisories and bulletins, access/download firmware and software updates as well as place/track support calls through to completion.
Why Link a HPE Support Agreement ?
Link a support agreement to access feature services such as:
- Access Proactive Care Reports
- Support Case Manager
- Specific agreements for Service Credits
- Software updates and licenses
- Patch management
- Diagnostic passwords
- Certain technical documents
How to link a HPE Support Agreement:
The unique 12 digit numeric Service Agreement ID (SAID) or 10 digit numeric Contract ID (CID) is provided at the time of contract signing or renewal by your HPE contract administrator or third-party vendor. The SAID/CID is also in the customer cover letter that describes your support agreement.
- Enter the SAID/CID.
- You will be required to also enter a Support Account Reference (SAR). It is possible to have multiple Support Account Reference (SAR) numbers on a single contract. It is only necessary to include 1 SAR when linking that contract.
- The SAR can be found on the ‘Item Detail’ page on the actual contract copy (If you need a new contract copy, you can request a copy of your Service Contract Welcome Letter).
- Select the ownership type (single or multiple).
- Submit.
