The IBM Support platform helps ensure that you get the level of help you need, when you need it. You can open a case from the web or phone. IBM Support strives to provide services in the local language for most countries.
How to open a case by web
If you are registered as a contact with IBM Support, you can open a support case. To determine whether you are eligible to be a contact, see * Who is eligible for IBM Support?. Collect relevant data such as URL, IDs (for workspace, user, shared inbox, and so on), and screenshots. *https://www.ibm.com/docs/en/aspera-on-cloud?topic=support-who-is-eligible . Then follow this steps:Go to https://www.ibm.com/mysupport.
Log in with your IBMid to access your own support account. If you do not have an IBMid, you can sign up for one at https://www.ibm.com/account/us-en/signup/register.html. Click Open a case, then attach the supporting data you have collected to the case.
How to open a case by phone
Visit the product support details page to see if your product is listed and uses a specific phone number provided to contact support. *techsupport.services.ibm.com/guides/contacts.html If your product is not listed, go to the IBM Directory of worldwide contacts, click your country and use the phone number listed in the Technical Support section on the page. Review the IBM Severity Descriptions to determine which severity to assign to your case – see the table below.
